Frequently Asked Questions
Everything you need to know about upgrading your home with Squares Hardware.
What is the typical lead time for shipping hardware orders?
Most in-stock items are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the continental United States.
Do you offer bulk discounts for contractors or interior designers?
Yes, we offer a dedicated trade program for professionals. Registered contractors and designers may be eligible for volume pricing on large-scale residential or commercial projects.
What is your return policy if the hardware doesn't match my decor?
We offer a 30-day return window for all unused items in their original packaging. Please note that a small restocking fee may apply, and return shipping costs are the responsibility of the customer.
Are mounting screws included with my purchase?
Yes, all our cabinet pulls, knobs, and wall hooks come with standard 1-inch mounting screws. If you have extra-thick cabinetry, please contact us for custom screw lengths.
What materials are used in your premium hardware collections?
Our products are primarily crafted from solid brass, zinc alloy, and high-grade stainless steel to ensure durability and a premium feel. Specific material details are listed on each product page.
How do I care for and clean my hardware finishes?
To maintain the finish, we recommend wiping with a soft, damp cloth. Avoid using harsh chemicals, bleach, or abrasive pads, as these can strip the protective lacquer or plating.